Frequently Asked Questions

What about the 10% Off Welcome Deal and other Offers?
Will the product delivered be the same as the one shown in the picture?
What about the quality of the products?
Why our prices are lower from other competitors?
Are the gold gifts sold in your site genuine?
How long would it take for a personalized gold gift to be ready? (Special names, letters…etc)
What is the meaning of "Retail Price" and its relation to HadayaLebanon.com prices?
Which credit cards or payment types are accepted?
Is it safe to use my credit card online?
When will my credit card be charged?
Do you accept off line credit card order?
What happens after I place an order?
What "Customize your Gift" means and how it works?
How my personalized message will be delivered?
How do I check the status of my order?
How are delivery charges determined?
How long a delivery may take?
How can I guarantee that my order will be delivered on time?
I forgot my password. What do I do?
Will I be charged sales tax (TVA)?
Return/Exchange Policy



What about the 10% Off Welcome Deal and other Offers?

All our new costumers will get a 10% off their first purchase as a welcome gift. No exceptions, no total amount limits! And this is not all! HadayaLebanon.com will always treat its loyal costumers with different types of offers, rebates and special reductions by sending frequent coupons ready to be used in their next purchase. Eventually, our customers will enjoy frequent chances to buy in an additional reduced price. This will be on top of our already reduced prices and/or any sale price!
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Will the product delivered be the same as the one shown in the picture?

Absolutely! What you see is what you get for all the products shown. However, in rare occasions some seasonal flowers will not be available at moment of orders. In this case, flowers will be substituted for the same or better quality to make you bouquet the closest possible to the one shown in the picture. Note that this happened rarely. For all other item "what you see is what you get" with no exceptions!
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What about the quality of the products?

HadayaLebanon.com offers all products with high end quality! Our products are from, and/or comparable with, the most reputable stores of flowers, jewelries, cakes, sweets, chocolates, balloons, mugs, frames and other gifts in Lebanon and abroad. The only difference is that we put all effort to offer you better prices!
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Why our prices are lower from other competitors?

Our philosophy is to "Sell more for less"! We have special sources to find best quality products at low cost by cutting all extra costs and overheads. We choose our promotions carefully and ensure every advertising rupee pays for itself. In one sentence, your lower price is due to our strategies used to lower our fees without giving up quality.
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Are the gold gifts sold in your site genuine?

Yes! Our gold gifts are 100% genuine real 18 karat Gold Guaranteed! All gold items can be checked by any third party expert. If the product received differs in any details from the picture shown or listed description, we can either substitute it for any other same value product or return with full refund! Prices of these gold gifts are based on weight. You may realize that these prices change from time to time. This is due to the daily change of the international price of the gold.
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How long would it take for a personalized gold gift to be ready? (Special names, letters…etc)

If the name is already available, this will be considered as any other item and the order will be shipped directly. If not and it shall be produced, please allow around 72 hours to prepare and deliver your order. N.B. In most cases special orders take less than anticipated time mentioned.
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What is the meaning of "Retail Price" and its relation to HadayaLebanon.com prices?

HadayaLebanon.com conducted a survey (for online and offline reputable stores) and monitored the prices of items with comparable quality of our displayed items. The "Retail Price" (where available) is the price found to be valued or charged by other retail stores of the same offered quality. Our management team works hard to provide our customers with lower prices continuously. In order to make it easy to match, for each item displayed, our customer has the privilege to compare between the ordinary "Retail Price" and per our lower price.
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Which credit cards or payment types are accepted?

We accept a variety of credit cards including American Express,Discover Card, MasterCard, and VISA. This is in addition to your option of using PayPal, Western Union and Money Gram if you prefer to use these services.
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Is it safe to use my credit card online?

Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (Secure Socket Layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window. HadayaLebanon.com does not rent or sell information they receive from web orders or e-mail registrations to third parties.
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When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.
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Do you accept off line credit card order?

Yes! For people who do not want to place their orders online,HadayaLebanon..com provides an offline payment method including Western Union and Money Gram. In all cases, after proceeding, you will get a confirmation letter and order number to secure your order for any future inquiry.Contact us
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What happens after I place an order?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to HadayaLebanon.com. You will receive an email confirmation once your order has been received at HadayaLebanon.com. If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.
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What "Customize your Gift" means and how it works?

If you have any gift idea in your mind and want to send it to your loved ones in Lebanon, simply use our "Customize your Gift" form and send it to us. The procedure is pretty simple. Your idea could be a custom combination of gifts that you collected from our site (as an example buying a box from our collections and want to include in it a piece of jewelry, or ordering a special designed cake with specific size or shape, or a piece a jewelry having a specific name…etc). Or, it could be any item in your mind that you want from a specific store in Lebanon (special flower bouquet from your preferred store or cake, or Arabic Sweets from your preferred pastry…etc).It could be even any original idea which is not included in our website (for example buying a gift certificate for 2 in a specific restaurant or an airline ticket to a certain destination, or a couple nights room in a hotel that you choose…etc). After we got your request we will email back our assessment of your request which include the expected price, time frame and directions to proceed with your order. For such type of customized gifts please allow at least 3 days processing time. It might take more or less but we will do our best to make your idea comes true as fast as possible with the least available cost possible. After placing your order, your gift will be sent to your destination party.
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How my personalized message will be delivered?

Your personalized message will be included in your order. It will be provided discreetly in a special HadayaLebanon.com enveloped card.
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How do I check the status of my order?

After your order is delivered, an email will be sent to you confirming the receipt of your order in Lebanon. However, if for any reason you still have any question about an existing order you may use any of the following methods to contact us. Please have your order info available. Contact us
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How are delivery charges determined?

Delivery charges are determined based on location. Please note that delivery of all orders to Great Beirut and Suburbs are FREE. For all other region, please review our Delivery Rates page.
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How long a delivery may take?

Some orders may have a same day delivery! Normally, delivery of all orders in Great Beirut and Suburbs may take up to 24 hours. For orders in other regions, delivery sometimes takes up to 48 hours (especially for rural areas). However, we commit to do our best to deliver all order, regardless of region, in a time frame of 24 hours. Please be aware about time zone difference between your area and Lebanon when ordering from abroad.
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How can I guarantee that my order will be delivered on time?

As we mentioned above, we commit to do our best to deliver all order, regardless of region, in a time frame of 24 hours. However, it is always recommended to order at least 48 hours prior to delivery time especially during different special holidays or special events periods. Please be aware about time zone difference between your area and Lebanon when ordering from abroad.
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I forgot my password. What do I do?

Click Here to go to a page where you can retrieve your password.
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Will I be charged sales tax (TVA)?

NO! No Sales tax will be collected.
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Return/Exchange Policy

Your satisfaction is guarenteed. We will exchange your item(s), give you a shop credit or issue you a refund within 15 days of the original shipping date (Delivery charges are nonrefundable unless we made a mistake) This means if you are dissatisfied with your purchase, you must contact us by e-mail, phone or fax within the first 10 days after delivery. The item(s) must be returned to us within 30 days of the purchase with the original receipt/invoice in its original condition (i.e. not worn, damaged by safety pins or smelling of perfume, smoke, etc.) or we will not be able to process your order. If the item(s) appear to have been worn or damaged, we reserve the right to refuse refund privileges.

This policy excludes returns for flowers and cakes. These 2 items will be subject of exchange only withing 24 hours after the order is processed otherwise any excahnge cannot be done. Furthermore, these 2 items cannot be exchanged after delivery is processed unless we made a mitake.

Please note- There will be a 10% restocking fee for all returns up to a maximum $35.00 fee. This is applicable one-time per transaction. This fee is applied due to the credit card or Internet fees our company has been charged for the original sale.
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Flowers and gifts to Lebanon for Christmas Valentine's day, Mother's day, Easter, Fit r, Ad ha, Father's day -
just choose the perfect gift for all your occasions like birthdays, graduation, wedding, anniversaries,
newborn and all others. Looking for Mother's Day Gift ideas? Make sure to buy her a Happy Mother's Day
card with a touching poem and don't forget to reserve a table for Mother's Day brunch at her favorite
restaurant.Why not pamper your Mom all weekend long by having Mother's Day flowers delivered early to
her workplace or home on Friday.

Our unique Mother's Day gifts remind your mother that she will always be important to you and that you
will continue to love her forever. Your Mom will know how much you appreciate all she has done for you
over the years when you send a heartfelt Mother's Day gift from hadayalebanon.com collections
Happy Mother's Day to all Moms! When you give your mother, aunt, grandmother or other special maternal
figure in your life a gift from our Mother's Day flowers collection, you express your love and respect.
Flower Arrangements for Every Occasion, Event, Sentiment and Holiday

Gifts and flowers delivery to Lebanon, 24/7 service hours. Get your flowers to Lebanon to be received in
24 hours and sometimes even less!

Send flowers to Lebanon online, you'll see how easy it is to shop for floral gifts as distinctive as the
people receiving them. Who could you surprise with fresh flowers today?

Enjoy of our free delivery to Beirut.
Celebrate a special occasion with new baby flowers, birthday flowers or anniversary flowers, or with
congratulation flowers. Send to Lebanon Valentine's Day flowers, Easter flowers, Mother's Day flowers,
Father's Day gifts, Ad ha fit r special treats and Christmas flowers, cakes and chocolate.

If you want to convey your sentiments by sending flowers from our everyday collections: Thank You flowers,
Get Well flowers, Thinking of You flowers or I'm Sorry flowers, or Just Because flowers.

Sending flowers, a plant or a gift basket?
Our cheap flowers collection starting at $19.99 is always presented in an upscale and impressive way and
is the perfect choice for your wallet. We always search to provide the best quality with the lowest price
possible. Sending flowers in season will give you more bang for your buck - take a look at our seasonal
spring flowers, winter flowers, summer flowers and fall flower arrangements. A plant is also value for
money because it will last a long time.

Flower Delivery by local florists - It is the Hadaya Lebanon Difference
Unlike other online flower services, every Hadaya Lebanon flower bouquet has beautiful, fresh flowers,
artistically arranged by a professional florist, then hand-delivered from the local flower shop. Our
florists want to be your florist of choice.When you order flowers online at hadayalebanon.com to be
sent to your friends and family in Lebanon, you can be sure that we NEVER ship a bunch of flowers, packed
carelessly into a box, that your gift recipient has to cut, assemble and try to arrange on their own.
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